Effective Date
July 1st, 2024
General
At Mela Mela, We care about Your personal information. This Privacy Policy covers Mela Mela, Inc. (“Mela Mela,” “We,” “Us,” “Our”) policies regarding the collection, use, and disclosure of personally identifiable information and/or personal information, as defined by applicable law (collectively “Personal Information”) when visitors access, use, or otherwise interact with Our website (https://mela-mela.org) and Our web application (https://app.mela-mela.org). We refer to these products and services collectively as the “Service”.
If You (“You”, “Your”) choose to use Our Service, then You agree to the collection and use of information in relation to this policy. The personal information We collect is used to provide and improve Our Service. We will not use or share Your information with anyone except as described in this Privacy Policy.
The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at www.mela-mela.org, unless otherwise defined in this Privacy Policy.
PLEASE READ THIS PRIVACY POLICY CAREFULLY TO UNDERSTAND HOW WE HANDLE YOUR INFORMATION. IF YOU DO NOT AGREE TO THIS PRIVACY POLICY, PLEASE DO NOT USE THE SERVICE.
What information We collect
For a better experience while using Our Service, We may require You to provide Us with certain personally identifiable information. The information that We collect will be used to contact or identify You.
Sign-up Information. Your contact information including Your full name and email address.
Account Usage Information. For users, this includes Your first name, last name, email address (serves as Username) and user role. This also includes Student information such as the student’s grade-level, IEP details (specifically related to student goals) and data related to student goal data collection sessions (scores, time, session notes, digital assets).
Product related information.
Usage Data, including how and when You use the application, such as login times, features accessed, and duration of use.
Device Information, including details about the device used to access Our Service, including IP address, browser type, and operating system.
Activity Logs: Records of activities performed within the application, such as lessons completed, quizzes taken, and resources accessed.
Technical Support Requests: Details of issues reported and support interactions.
Cookies. Cookies are files with small amounts of data that are commonly used as an anonymous unique identifier. These are sent to Your browser from the website that You visit and are stored on Your computer's hard drive. Our website uses these "cookies" to collect information and to improve Our Service. We do not utilize 3rd party cookies.
How We use Your information
We, or Our Service providers, use Your information for various purposes depending on the types of information We have collected to:
Provide and improve Our Service. Mela Mela will process Your personal information to provide and improve Our Service and personalize Your experience by tailoring content and features based on Your profile. We may also share personal information with third parties to help Us provide or improve Our Service, including hosting providers such as Amazon Web Services.
Communicate with You. Mela Mela may use the e-mail address You provide to send You essential messages to support the operation of Our Service or announce new Mela Mela product features, services, or offers.
Analytics. We may use Google Analytics, which is a web analytics tool that helps Us understand how users engage with Our website. Google Analytics uses first-party cookies to track user interactions, as in Our case, where they may be used to collect information about how users use Our site. This information may be used to compile reports and to help Us improve Our site. These reports disclose website trends without identifying individual visitors. You can opt out of Google Analytics by installing Google’s browser add-on.
Generative Artificial Intelligence: We also use OpenAI to generate outputs based on the data You provide.
Business Operations. We may use Your personal information to help Us better understand Your interests and needs, and improve the Service, including through research and reports, and test and create new products, features, and services. We may also utilize it to secure Our website and application, and resolve app crashes and other issues.
Legal Purposes. Mela Mela may process and share personal information if doing so is necessary to comply with legal requests such as subpoenas or court orders. We may share personal information when We believe it is necessary to comply with law, to protect Our interests or property, to prevent fraud or other illegal activity, to assist law enforcement, or to prevent imminent harm. This may include sharing information with other companies, lawyers, agents, or government agencies.
Anonymous information. Mela Mela may process aggregated, de-identified, or otherwise anonymous or anonymized information for any purpose. Such information is not considered personal information.
Notice concerning Do Not Track
Do Not Track (“DNT”) is a privacy preference that users can set in certain web browsers. We do not currently recognize or respond to browser-initiated DNT signals.
How We disclose Your information
Mela Mela does not sell Personal Information or share Personal Information with third parties for advertising purposes. We provide access to or disclose Your information to select third parties who perform services on Our behalf. They have access to perform these services but are prohibited from using Your information for other purposes. They provide a variety of services to Us, including product content and features, analytics, data storage, security, and legal services.
Retaining Your information
We keep Your information for no longer than necessary for the purposes for which it is processed. The length of time for which We retain information depends on the purposes for which We collected and use it and/or as required to comply with applicable laws.
Protecting Your information
We value Your trust in providing Us Your Personal Information, and We strive to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and We cannot guarantee its absolute security.
Links to Other Sites
Our Service may contain links to other sites. If You click on a third-party link, You will be directed to that site. Note that these external sites are not operated by Us. Therefore, We strongly advise You to review the Privacy Policy of these websites. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Your privacy rights
Some U.S. state privacy laws require specific disclosures.
This Privacy Policy is designed to help You understand how Mela Mela handles Your information:
We explain the categories of information Mela Mela collects and the sources of that information in What Information We Collect.
We explain the purposes for which Mela Mela collects and uses information in How We use Your information.
We explain when Mela Mela may disclose information in How We disclose your information. Mela Mela does not sell Your personal information. Mela Mela also does not “share” Your personal information as that term is defined in the California Consumer Privacy Act (CCPA).
We explain how Google retains information in Retaining Your information.
If You would like further information regarding Your legal rights or would like to exercise any of them, please submit a privacy request at ops@mela-mela.org.
Unsubscribing to Marketing Emails
You can unsubscribe from Our marketing emails via the unsubscribe link provided in the emails. Please note that it may take Us some time, consistent with Our legal obligations, to process Your request. Even if You opt out from receiving marketing messages from Us, You will continue to receive administrative messages from Us if You have subscribed to our Service, such as updates to Our policies and practices, or other communications regarding Our relationship or transactions with You.
Changes to This Privacy Policy
We may update Our Privacy Policy from time to time. Thus, We advise You to review this page periodically for any changes. We will notify You of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page.
Contact Us
If You have any questions or suggestions about Our Privacy Policy, do not hesitate to contact Us at ops@mela-mela.org.